At GiftLookup.com, we take pride in crafting high-quality natural handmade soaps. We want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for returns, exchanges, and refunds.
Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms of this Refund Policy.
You may return most items purchased from GiftLookup.com within 30 days of delivery for a full refund, subject to the following conditions:
Please Note: Due to the nature of our handmade soap products and for hygiene reasons, we cannot accept returns on opened soap products unless they are defective.
The following items cannot be returned:
To initiate a return, please follow these steps:
Return shipping costs are the responsibility of the customer unless the return is due to our error (such as you receiving an incorrect or defective item).
If you'd like to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item.
For exchanges due to defects or errors on our part, please contact our customer service team directly at info@giftlookup.com for assistance.
Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Please note that it may take an additional 2-10 business days for the refund to appear in your account, depending on your payment provider's policies.
Full refunds will be issued for:
Partial refunds may be issued at our discretion for:
Shipping costs are non-refundable, except in cases where you received an incorrect or defective item. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
If you receive a defective or damaged product, please contact us at info@giftlookup.com within 7 days of receiving your order. Please include:
We will work with you to resolve the issue promptly, which may include providing a replacement item or issuing a full refund including shipping costs.
For defective items, we may request that you return the item to us for inspection before issuing a refund or replacement.
If you haven't received a refund after 10 business days from our confirmation, please check your bank account again. Then contact your credit card company or bank, as it may take some time for the refund to be officially posted.
If you've done this and still have not received your refund, please contact our customer service team at info@giftlookup.com or call +44 1260 369261.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Only regular priced items may be refunded. Sale items cannot be refunded unless specifically noted otherwise at the time of purchase.
Orders can be cancelled before they are shipped. If your order has already been shipped, you will need to follow our return procedure.
To cancel an order, please contact us immediately at info@giftlookup.com with your order number and a request to cancel.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy, please contact us: